Changing property manager should be planned around the existing tenancy, your current management agreement and the information needed for a clear handover. Start by explaining what you want to improve: communication, maintenance coordination, reporting or the support available for your property.
Speak with Shelley Scott about your rental address and priorities. Ask for a clear explanation of responsibilities, fees, reporting, repair approvals and tenant communication. Shelley’s public profile records the NZQA Level 4 Residential Property Management Certificate and residential property management and leasing experience.
Compare the full proposed service and agreement. A headline management fee does not explain additional costs, responsibilities or how communication will work. Tenancy Services’ property manager selection guidance offers useful questions to consider.
Read its notice, termination, payment and handover provisions before setting a transfer date. Resolve any unclear contractual point with the current manager and obtain independent legal advice where needed. Do not assume an advertised offer changes your existing obligations.
Discuss which records the new manager needs and how to transfer them securely:
Check that each party understands who handles a repair or payment falling around the transfer date. Use a verified secure channel for tenant records and financial information.
A change of property management company does not itself require a replacement tenancy agreement. Tenancy Services explains the written notice, new contact and rent-payment information needed, and that bond records must be updated. Follow its current change-of-landlord guidance with your managers.
Use the property management enquiry below to tell us the address, whether it is currently tenanted and the support you are seeking. The enquiry starts a discussion; it does not terminate your existing management agreement. We will discuss the proposed service and transition arrangements for your property.