If you rent a home managed by Ray White Marshland, report a repair to the property manager named in your tenancy agreement. A clear report helps your manager understand the problem and arrange the next step.
Call 111 if there is an immediate threat to life or safety. Keep people away from the affected area. Do not attempt electrical, gas or other hazardous repairs yourself.
For a time-sensitive property problem, use the urgent contact instructions supplied for your tenancy. If you cannot find them, call the Marshland office on (03) 323 4350 for help identifying the correct contact. Do not rely on a general guide request for an urgent repair.
Keep a copy of your report and follow-up messages. If you have already reported the issue, include the date and any reference so the manager can connect the information.
Your property manager can discuss what happens next, any access arrangements and who will attend. Check with them before authorising work or spending money that you expect the owner to reimburse. Do not assume that every repair is your responsibility, or that every issue can wait until the next inspection.
Describe the facts to your property manager and ask them to explain the next step. Tenancy Services provides independent information on tenant and landlord responsibilities. Keep tenancy documents and private records out of a general website enquiry.
Request the Tenant Information Guide for a broader reference, or return to our renting overview.